Front Desk Support

For practice staff using GAIN AI Front Desk

Contact us

• Email: info@gainai.io. A person replies within one business day. Please don't include patient names or health details.
• Urgent problem with your phone line: email info@gainai.io with URGENT in the subject.

Patients: for questions about your appointment or health information, please contact your doctor's office directly. In an emergency, call 911.

Signing in

• Forgot your password? Tap Forgot password? on the sign-in screen. The link works once, for 30 minutes. You'll still need your 6-digit code after.
• New phone or lost your authenticator app? Email us from your work address. We confirm with your practice owner, then reset your two-factor so you can set it up again.
• Invite link expired? Invites last 72 hours. Ask your practice owner to send a new one from Team & roles.
• Signed out on your own? Front Desk signs out after 15 minutes without activity, to protect patient information. On iPhone, Face ID reopens it if you come back soon.

Emergency alerts

• Turn them on in Account → Notification settings on each phone or computer you use.
• On iPhone, also allow notifications for Front Desk in Settings → Notifications. Focus modes can delay them.
• Alerts can be late or fail to arrive. Keep your practice's usual emergency plan in place.

Changing what your AI says

Open Your AI → Request a change. A person at GAIN AI makes the change, usually within one business day. Mark it urgent if it affects patients today.

Your account and data

• Delete your login: Account → Delete my login.
• Remove a staff member: owners can do it in Team & roles. It signs them out everywhere right away.
• Privacy: see the Front Desk Privacy Policy.